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Terms and Conditions

(Last updated 3rd January 2016)

(IMPORTANT - Please ensure you read this carefully BEFORE placing your order)


Privacy Policy

We are committed to safeguarding the privacy of our website visitors. This policy describes what information is collected and how it is used.

Information about you - The only personal information collected via our website is that which you provide if you decide to join our Mailing List, or if you opt to provide your delivery address via the website prior to calling us to place your order over the telephone. The information you provide is only used to communicate our Newsletter to you by email, or to post your parcel to. We will not send you unsolicited mail. None of the information is disclosed to any other parties.

Cookies on this website - Cookies are small text files that are placed on your computer by websites that you visit. They are widely used to make websites work, or work more efficiently, and to provide information to the owners of the site.

This website uses five cookies. All are deleted when the browser session is terminated. They are explained as follows:

Google Analytics - The Jhasper website uses Google Analytics tracking software to log visits to this site. For further information regarding the privacy of this information, see Google Analytics Privacy Overview. (Opens in a new window).

Google Analytics creates four cookies: __utma, __utmb, __utmc and __utmz. These cookies are used to collect information about how visitors use this site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. The information is used to help us better understand how people use the site and so improve it.

You can opt out of being tracked by Google Analytics across all websites. (Opens in a new window).

Session Data - Essential data to enable the site to function properly is stored in encrypted form in the PHPSESSID cookie. None of this information is retained beyond the life of the browser session.

Implied Consent - Your continued use of this website implies your consent for these cookies to be set.

External websites - We are not responsible for the content or policies of any external websites that can be reached via the links from this website.


Order policy

We cannot overstate the fact that every bag we make is absolutely unique, and each one carries a 'Chris's Studio Originals' label accordingly. Our accessories are all limited editions and are usually labelled 'Jhasper Limited Editions'.

In either case, once sold they are no longer available.

We would be delighted if you find something on our website that you would like to purchase from us, and would be happy to take your call for you to place your order and make your payment securely via our 'chip & pin' payment terminal.

Please click HERE for full details of how to order from us by telephone.

Please click HERE to see our Shipping Policy.


Returns Policy

We want you to be really pleased with your purchase, but if for any reason you are not satisfied with our products simply return them to us to reach us within 7 days of receipt for either:

• An exchange - please note that any additional Delivery / P&P costs incurred will be payable by the customer,
• A refund - which will be the amount you paid minus delivery / P&P costs,
• Please note that a 10% 're-stocking' charge also applies in either case (exchange or refund) .

We do not exchange OR refund any items that have been 'Tailor Made' to a customers specific instructions, unless it is agreed that they are damaged or faulty.

To qualify for an exchange or refund the goods MUST be unused and in resalable condition. Once inspected by us we'll either contact you to confirm which item(s) you would like in exchange and to take any additional payment incurred, or we'll refund the amount due within 28 days.

If you find any of your goods are damaged or the wrong product was provided to you as a result of our error, return the unopened and/or unused goods and according to your instructions we will either exchange them or reimburse the cost of the items and the delivery charge. The 10% 're-stocking charge' does not apply in these circumstances.

When returning items to us we recommend that you use an expedient delivery service to ensure that they reach us within the required timescale. We also recommend that you obtain adequate insurance and/or a certificate of posting as appropriate, as we cannot accept responsibility for return parcels that are lost or damaged in transit. Please pack items suitably to prevent any damage in transit. Please include your name, address, your order reference number (if applicable), our Invoice number and Product Code number, the reason for the return and the action you would like us to take with all returns.

Your existing Consumer Statutory rights are not affected by these conditions.


Distance Selling Regulations

In addition to our returns policy, under the Distance Selling Regulations customers who purchase from us over the telephone from information they have seen on our website have seven working days (beginning the day after receipt) to cancel their purchase. In this case, we will provide a full refund including any original postage costs, but you must return the cancelled items to us at your cost. Please note we require all items must be fit for resale. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.

You must contact us - either by email at: info@jhasper.co.uk; or by Post at Jhasper Ltd, Farlands Barn, Water Street, Seavington St Michael, ILMINSTER, Somerset, TA19 0QH - to advise us that you intend to return the items. You may also contact us initially by telephone, on either 01460 240818 or 07799 747331, to advise us of your intentions and / or to discuss with us in further detail. However, please note that we will still need confirmation from you in writing.

Please note that customers are responsible for return Delivery / P&P costs and are also responsible for the goods until they reach us - we therefore recommend that you obtain adequate insurance and/or a certificate of posting as appropriate.


Copyright

Images published on this website are the property of Jhasper Limited and as such protected by copyright. Nothing may be reproduced without our consent in writing.

All rights reserved.


Liability

We have taken great care in compiling the content of this site however; we can accept no liability for any inaccuracy, error or omission. We can also accept no responsibility or liability for any damage or injury to persons or property arising from the use of any ideas or instructions contained on this site.

We take every care to ensure that the descriptions of our bags on this site are correct. The photographs we use are as accurate as we can get them, but due to variations in light and conditions and the nature of the digital image, goods may vary slightly in colour from the those displayed on your computer monitor.

Price, product, and availability information is subject to change at short notice and without prior notification.

We reserve the right to amend or update these Terms and Conditions as & when required.

If you have any questions or comments about our Term and Conditions, please contact us directly.